Refund, Return & Cancellation Policy

Welcome to Mihara Collections. We value our customers and strive to provide high-quality products and a smooth shopping experience. Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. Return Eligibility

We accept returns only in the following cases:

  • Product received is damaged
  • Wrong product delivered
  • Manufacturing defect
  • Missing items in the package

To be eligible for a return:

  • The request must be raised within 48 hours of delivery
  • The product must be unused, unwashed, and in original condition
  • Original tags, packaging, and invoice must be intact
  • Customers must provide clear images and an unboxing video for verification

Returns requested after the allowed timeframe may not be accepted.

2. Non-Returnable Products

The following products are not eligible for return or refund:

  • Used or washed products
  • Products without original tags or packaging
  • Customized or altered products
  • Products purchased during clearance or special sale offers
  • Minor color variations due to lighting or screen differences

3. Exchange Policy

We offer exchanges only for eligible cases such as:

  • Size issues (subject to stock availability)
  • Damaged or defective items
  • Incorrect product delivery

Exchange requests must be submitted within 48 hours of delivery.

If the requested size or product is unavailable, store credit or refund may be offered at our discretion.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval status.

If approved:

  • Refunds will be processed within 5–7 business days
  • Amount will be credited to the original payment method or issued as store credit
  • Shipping charges are non-refundable unless the error was from our side

Refund timelines may vary depending on banks or payment providers.

5. Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please contact us immediately after placing the order.

6. Shipping & Delivery

Delivery timelines may vary depending on location and courier availability.

Mihara Collections is not responsible for delays caused by:

  • Courier partner issues
  • Natural disasters
  • Government restrictions
  • Incorrect address or contact information provided by the customer

Customers are responsible for providing accurate shipping details during checkout.

7. Contact Information

For returns, refunds, exchanges, or support, please contact us:

Mihara Collections

Women’s Clothing Outlet

C/O New Madmax Garments
KP Vallon Rd, Indira Nagar, Kadavanthra,
Ernakulam, Kochi, Kerala – 682020, India

📞 Phone: +91 80865 11123
🌐 Website: https://miharacollections.com/

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM

By placing an order on our website, you agree to the terms mentioned in this policy.